Terms Of Use
1) ABOUT THESE TERMS
1.1 These Website Terms of Use (“Terms”) set out the rules for using:
(a) our website at www.closingfoundry.com (“Website”); and
(b) any content, resources, templates, diagnostics and other materials made available on or through the Website (“Content”).
1.2 If you buy any programme, workshop, event, digital product, subscription or services from us, additional terms may apply (for example, an order confirmation, specific product terms, or a separate statement of work). If there is any conflict, those specific terms will apply to the extent of the conflict.
1.3 By accessing or using the Website, you confirm that you accept these Terms. If you do not agree, you must not use the Website.
1.4 We may update these Terms at any time by publishing an updated version on the Website. The “Last updated” date at the top will change. Your continued use of the Website after changes are published means you accept the updated Terms.
2) WHO WE ARE (SERVICE PROVIDER INFORMATION)
2.1 The Website is operated by:
LiveGuru Limited, trading as “Closing Foundry” (“we”, “us”, “our”)
Company number: 14629519
Registered office: 167-169 Great Portland Street, 5th Floor, London, W1W 5PF
2.2 Contact
Legal: legal@closingfoundry.com
General: hello@closingfoundry.com
2.3 Definitions used in these Terms:
“you” / “User” means any person accessing or using the Website.
“Programme” means any bootcamp, workshop, cohort, event or training programme we market or sell.
“Digital Content” means downloadable or online digital materials (templates, playbooks, tools, recordings, etc).
“Diagnostic” means any assessment or audit tool made available on the Website (including the Sales Readiness Score, if offered).
3) ELIGIBILITY AND AUTHORITY
3.1 You must be at least 18 years old to use the Website.
3.2 If you use the Website on behalf of a business or organisation, you confirm that you have authority to bind that entity to these Terms and “you” includes that entity.
4) ACCESS TO THE WEBSITE
4.1 We may change, suspend, withdraw or restrict access to all or any part of the Website without notice (for example, for maintenance, security, or business reasons).
4.2 We do not guarantee that the Website will always be available, uninterrupted, secure, or error-free.
4.3 You are responsible for:
(a) making all arrangements necessary for you to access the Website; and
(b) ensuring that anyone who accesses the Website through your internet connection is aware of these Terms and complies with them.
5) ACCEPTABLE USE
5.1 You must not use the Website:
(a) in any way that breaches any applicable law or regulation;
(b) in any way that is unlawful, harmful, threatening, abusive, harassing, defamatory, discriminatory or otherwise objectionable;
(c) to transmit or procure the sending of unsolicited or unauthorised advertising or promotional material (“spam”);
(d) to knowingly introduce viruses, trojans, worms, logic bombs or other malicious or harmful material;
(e) to attempt to gain unauthorised access to the Website, the server on which the Website is stored, or any server, computer or database connected to the Website;
(f) to scrape, crawl, data-mine, harvest, or access the Website or Content using automated means (except where explicitly permitted by us in writing);
(g) to interfere with, damage or disrupt any part of the Website or any equipment/network on which it is hosted.
5.2 We may suspend or terminate your access to the Website (with or without notice) if we reasonably believe you have breached these Terms or where necessary to protect the Website, our business, or other users.
5.3 You may link to our homepage in a fair and lawful way that does not damage our reputation or take unfair advantage of it. You must not:
(a) suggest any form of association, approval or endorsement by us where none exists;
(b) frame the Website on any other site; or
(c) link to the Website from a website that is unlawful or that infringes the rights of others.
We may withdraw linking permission at any time without notice.
6) ACCOUNTS AND SECURITY (IF APPLICABLE)
6.1 Some parts of the Website may require you to register for an account or provide login credentials.
6.2 You must provide accurate information and keep it up to date.
6.3 You are responsible for keeping your login details confidential and for all activities that occur under your account. If you suspect unauthorised use, contact us immediately at legal@closingfoundry.com.
6.4 We may disable any user account at any time if, in our reasonable opinion, you have breached these Terms or where necessary to protect the Website or other users.
7) INTELLECTUAL PROPERTY
7.1 The Website and all Content are owned by or licensed to us and are protected by intellectual property laws (including copyright and trade marks).
7.2 We grant you a limited, revocable, non-exclusive, non-transferable licence to access and use the Website and Content for your internal business purposes only.
7.3 You must not, without our prior written consent:
(a) copy, reproduce, publish, distribute, sell, license, sub-license, rent, lease or otherwise exploit any Content commercially;
(b) modify, translate, adapt, reverse engineer, decompile or create derivative works from any Content (except to the extent permitted by law);
(c) remove or alter any copyright, trade mark or other proprietary notices;
(d) use any Content to train, fine-tune or develop any generative AI system or machine learning model;
(e) perform text and data mining (TDM), scraping, or systematic extraction of Content (except to the extent permitted by law and/or expressly permitted by us in writing).
7.4 “Closing Foundry”, “Closing OS™” and any related names, logos, and product names may be our trademarks (registered or unregistered). You must not use them without our prior written consent.
8) USER SUBMISSIONS AND FORMS
8.1 If you submit information via the Website (for example, forms, assessments, or booking requests), you confirm that:
(a) the information is accurate to the best of your knowledge;
(b) you have the right to submit it; and
(c) it does not infringe the rights of any third party.
8.2 Please do not submit confidential information through the Website unless we have expressly asked you to do so and provided a secure method.
8.3 If you submit personal data, our use of that data is governed by our Privacy Policy.
9) DIAGNOSTICS, OUTPUTS AND “NO RELIANCE”
9.1 Any Diagnostic, score, output, template, resource, guidance, or example provided via the Website is for general informational and educational purposes only.
9.2 We do not guarantee any specific outcomes (including any revenue, win-rate, sales cycle, or forecasting improvements). Results depend on many factors including your market, product, team, execution, and external conditions.
9.3 You remain responsible for your business decisions and actions. You should obtain professional advice where appropriate (for example, legal, tax, HR or financial advice).
10) PRICING, ORDERS AND PAYMENTS (IF YOU PURCHASE)
10.1 Any prices shown on the Website (or in a proposal/invoice) are in [GBP] unless stated otherwise.
10.2 VAT and other taxes may be payable where applicable. If VAT applies, it will be shown on the invoice or checkout.
10.3 Your order is an offer to buy. We accept your order when we:
(a) send written confirmation; or
(b) provide access to the Programme/Digital Content; or
(c) start delivering the services,
whichever happens first.
10.4 Payment terms, instalments, and deadlines will be set out at checkout and/or in our invoice, order confirmation, or statement of work.
10.5 Where we use third-party payment providers, your payment may be subject to the provider’s own terms and privacy policies.
11) CANCELLATION AND REFUNDS (SUMMARY)
11.1 Business customers
Unless we agree otherwise in writing, fees paid by business customers are non-refundable once delivery has started, and rescheduling is at our discretion (or as set out in the applicable Programme terms / statement of work).
11.2 Consumers (if you buy as a consumer)
If you buy as a consumer online, you may have a legal right to cancel within 14 days (subject to exceptions).
For Digital Content: you may lose your right to cancel if the supply of the Digital Content begins during the cancellation period and you have given your express consent and acknowledgement required by law. If you want to keep the cancellation right, do not request immediate access/delivery.
11.3 This section is a summary only. The full cancellation/refund rules (if applicable) will be provided at purchase/checkout or in the relevant product terms.
12) THIRD-PARTY LINKS AND THIRD-PARTY SERVICES
12.1 The Website may include links to third-party websites and resources. Those links are provided for convenience only.
12.2 We do not control third-party websites and are not responsible for their content, availability, or any loss or damage arising from your use of them.
12.3 If we deliver any part of a Programme or Digital Content using third-party platforms (for example, video conferencing, scheduling, file hosting, community platforms), your use of those platforms may be subject to their own terms and policies.
13) PRIVACY AND COOKIES
13.1 Our Privacy Policy explains how we collect and use personal data. Please read it carefully.
13.2 We use cookies and similar technologies. Where required, we will ask for your consent for non-essential cookies via our cookie banner/settings. You can adjust your preferences at any time through our cookie controls.
13.3 If you disable or refuse certain cookies, parts of the Website may not function properly.
14) DISCLAIMER AND LIMITATION OF LIABILITY
14.1 Disclaimer
The Website and Content are provided “as is” and “as available”. To the fullest extent permitted by law, we exclude all conditions, warranties, representations or other terms that may apply to the Website or any Content.
14.2 Nothing in these Terms excludes or limits our liability for:
(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation; or
(c) any other liability that cannot be excluded or limited by law.
14.3 If you are a business user
To the fullest extent permitted by law, we are not liable for:
(a) loss of profits, revenue, business, contracts or anticipated savings;
(b) loss of goodwill or reputation;
(c) loss of data; or
(d) indirect or consequential loss.
Subject to clause 14.2, our total liability to you for all losses arising under or in connection with these Terms (whether in contract, tort (including negligence), breach of statutory duty or otherwise) will be limited to the greater of:
(a) £1,000; and
(b) the total amounts paid by you to us for the specific Programme/Digital Content/services giving rise to the claim in the 12 months before the claim arose.
14.4 If you are a consumer
Nothing in these Terms affects your statutory rights. We are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill.
15) INDEMNITY
15.1 If you are a business user, you agree to indemnify us against any losses, costs, damages and expenses (including reasonable legal fees) arising out of or in connection with:
(a) your breach of these Terms; or
(b) your misuse of the Website or Content; or
(c) your infringement of any third-party rights.
16) TERMINATION
16.1 We may terminate or suspend your access to the Website immediately if you breach these Terms or if we reasonably consider it necessary to protect the Website, our business, or other users.
16.2 Clauses intended to survive termination (including IP, disclaimers, limitation of liability, indemnity, and governing law) will continue to apply.
17) GENERAL
17.1 Severability
If any provision of these Terms is found to be invalid, illegal or unenforceable, it will be deemed modified to the minimum extent necessary to make it enforceable. If that is not possible, it will be deleted and the remaining provisions will remain in full force.
17.2 No waiver
If we do not insist on strict performance of any obligation, or if we do not enforce our rights, that will not be a waiver of our rights.
17.3 Assignment
We may transfer our rights and obligations under these Terms to another organisation. You may not transfer your rights or obligations without our prior written consent.
17.4 Third party rights
No person other than you and us will have any rights to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.
17.5 Entire agreement (Website use)
These Terms constitute the entire agreement between you and us regarding your use of the Website, and supersede any prior terms relating to Website access/use (but not any separate paid service agreements).
18) GOVERNING LAW AND JURISDICTION
18.1 These Terms are governed by the laws of England and Wales.
18.2 If you are a business user, the courts of England and Wales shall have exclusive jurisdiction over any dispute arising from or related to these Terms.
18.3 If you are a consumer, you may bring legal proceedings in respect of these Terms in the courts of the part of the UK where you live.
19) CONTACT
For questions about these Terms:
legal@closingfoundry.com
LiveGuru Limited (t/a Closing Foundry)
167-169 Great Portland Street, 5th Floor, London, W1W 5PF
Company number: 14629519